Microsoft under investigation by UK watchdog over misleading customers on subscriptions
- Britain's competition watchdog has launched an investigation into Microsoft, probing whether the tech giant misled customers over subscription options, potentially leading them to "pay more as a result".
- The Competition and Markets Authority (Cma) is examining concerns that users of Microsoft 365 personal and family plans were not given adequate information regarding changes to their subscription choices.
- The probe specifically targets alterations to monthly and annual plans, which now incorporate the AI service Copilot alongside other new features.
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- Britain's competition watchdog has launched an investigation into Microsoft, probing whether the tech giant misled customers over subscription options, potentially leading them to "pay more as a result".
- The Competition and Markets Authority (Cma) is examining concerns that users of Microsoft 365 personal and family plans were not given adequate information regarding changes to their subscription choices.
- The probe specifically targets alterations to monthly and annual plans, which now incorporate the AI service Copilot alongside other new features.
Sources: The Independent