Characterizing Agentic Flooding of Government Services
- View PDF HTML (experimental) Abstract:AI agents are making it easier for the public to interact with government, such as by helping them apply for benefits, understand complex policies, and make their opinions heard.
- Although improving service accessibility is beneficial, any resulting surges in demand could strain unprepared government services.
- We term such surges agentic flooding of government services ("flooding") and provide three contributions.
Unverified
- View PDF HTML (experimental) Abstract:AI agents are making it easier for the public to interact with government, such as by helping them apply for benefits, understand complex policies, and make their opinions heard.
- Although improving service accessibility is beneficial, any resulting surges in demand could strain unprepared government services.
- We term such surges agentic flooding of government services ("flooding") and provide three contributions.
Sources: Arxiv