Virgin Media fined record £28m for stopping customers cancelling contracts
- Virgin Media has been fined £28m by the UK telecoms watchdog for repeatedly preventing customers from cancelling their contracts over a near three-year period.
- Ofcom discovered that Virgin Media “likely mishandled” millions of phone calls between the start of 2022 and autumn 2024, with deliberate call-dropping tactics, unnecessary call transfers and putting customers on hold for “no reason”.
- The watchdog investigated the company after it received almost 2,000 complaints from Virgin Media broadband, landline and pay TV customers who struggled to cancel their contracts.
Unverified
- Virgin Media has been fined £28m by the UK telecoms watchdog for repeatedly preventing customers from cancelling their contracts over a near three-year period.
- Ofcom discovered that Virgin Media “likely mishandled” millions of phone calls between the start of 2022 and autumn 2024, with deliberate call-dropping tactics, unnecessary call transfers and putting customers on hold for “no reason”.
- The watchdog investigated the company after it received almost 2,000 complaints from Virgin Media broadband, landline and pay TV customers who struggled to cancel their contracts.
Sources: Guardian